Política de privacidad

Ventory Pro operates this store and website, including data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Ventory Pro is powered by Shopify, which enables us to offer you the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your personal information.

PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we mean any information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so it cannot be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

- Contact details, including your name, address, billing address, shipping address, phone number, and email address.
- Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related information.
- Account information, including your username, password, security questions, preferences, and settings.
- Transaction information, including items you view, add to cart, save to a wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
- Communications with us, including information you provide when contacting us, such as when submitting a customer service request.
- Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information, including information about your interaction with the Services, such as how and when you use or browse them.

SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:

- Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
- From our service providers, including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
- From our business partners or other third parties.

HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

- Providing, personalizing, and improving the Services. We use your personal information to provide the Services to you, which includes fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and the items you're interested in, sending you notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
- Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you commercial, advertising, and promotional communications by email, text message, or mail, as well as showing you online advertisements for products or services on the Services or other websites, including based on products you have previously purchased, added to your cart, or other activities on the Services.
- Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and checkout experience, detect, investigate, or act on potentially fraudulent, illegal, dangerous, or malicious activity, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other information with anyone.
- Communicating with you. We use your personal information to provide customer support, respond to your requests, provide the Services effectively, and maintain our business relationship with you.
- Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. Such circumstances may include:

- With Shopify, vendors, and other third parties who provide services on our behalf (for example, IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
- With business and marketing partners to provide marketing services and show you advertising.
- When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce our Terms of Service or other applicable policies, and to protect or defend the Services, our rights, and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY
The Services are hosted on Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services on our behalf. To provide and improve the Services, information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. For more information about how Shopify uses your personal information and the rights you may have, you can review Shopify's Consumer Privacy Policy.

THIRD-PARTY WEBSITES AND LINKS
The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there.

CHILDREN'S DATA
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the applicable age in your jurisdiction. If you are a parent or legal guardian of a child who has provided us with their personal information, please contact us using the contact details below to request its deletion.

SECURITY AND RETENTION OF YOUR INFORMATION
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on factors such as the need to maintain your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

YOUR RIGHTS AND CHOICES
Depending on where you reside, you may have some or all of the rights listed below related to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

- Right to access. You may have the right to request access to personal information we hold about you.
- Right to delete. You may have the right to request that we delete personal information we hold about you.
- Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to data portability. You may have the right to receive a copy of personal information we hold about you and to request that it be transferred to a third party, subject to certain exceptions.
- Managing communication preferences. We may send you promotional emails, and you may opt out at any time using the unsubscribe option in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights where indicated on the Services, or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law.

COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you reside, you may have the right to appeal our decision by contacting us, or to lodge a complaint with your local data protection authority.

INTERNATIONAL TRANSFERS
Please note that we may transfer, store, and process your personal information outside the country in which you reside.

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version of this Privacy Policy on this website, update the "Last updated" date, and take any other steps required by applicable law.

CONTACT
If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please contact us at ventorypro@gmail.com, by phone at +56 9 7321 3186, or by mail at Colo-Colo 1706, 4930000 Villarrica, Chile.