Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with all original accessories, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at ventorypro@gmail.com. If your return is accepted, we will provide you with instructions on how and where to send your package.
Customers are responsible for arranging and paying for return shipping unless the item received is defective, damaged, or incorrect.
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival and contact us as soon as possible if the item is defective, damaged, or incorrect.
Please include your order number and, when possible, photos or videos showing the issue so we can evaluate it and make it right.
Exceptions / Non-Returnable Items
Certain types of items may not be eligible for return, including custom or personalized products, gift cards, and items that cannot be returned for health, hygiene, or safety reasons once opened or used.
Please contact us at ventorypro@gmail.com if you have questions about whether a specific product is eligible for return.
Exchanges
The fastest way to get the product you want is to request a return for the item you received. Once the return is approved, you may place a separate order for the replacement product.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days.
Please remember that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at ventorypro@gmail.com.
Contact
For any questions regarding returns or refunds, please contact us at:
ventorypro@gmail.com